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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lisa Tinsley

Lisa Tinsley

January 28, 2026

2  out of  5
rating by Lisa Tinsley
"Save yourselves the time & agony of this place. The follow through is lacking to the point of you having to call & check if changes you’ve made, have actually been made. State Farm had asked Nevada for rate increases 4 times in the year of 2025 & the state approved them all. The polite lady on the phone lied & said they couldn’t do anything about it. Yes, yes you could!!! Don’t raise rates 4 times. I was told by one of the agents… if you have insurance with us for 3 consecutive years the rate will go down. It’s done nothing, but go up. So State Farm employees are getting paid. Their customer service is drastically lacking. Maybe they should rethink paying actors/athletes to do commercials & focus on customer service."
We responded:
"Hi Lisa , thank you for taking the time to leave a review. I’m very disappointed that your experience with my office wasn’t better. The State Farm rates I can’t control, but the service, in my office , I can. Thank you for this feedback. We will focus on following up and improving. Jeremy"
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Sandro Gnjatovic

December 17, 2025

5  out of  5
rating by Sandro Gnjatovic
"Jeremy and his team were great to work with. We recently moved from Illinois to Nevada and they made the transition smooth and stress free. They took the time to explain everything clearly, coordinated between states, and made sure our auto, renters, and umbrella coverage all lined up properly. Communication was solid and we never felt rushed or pushed. Definitely feel like we are in good hands and would recommend them to anyone looking for a reliable insurance agent in the area"
We responded:
"Hi Sandro!! Thank you SOO much for taking time to leave us a review. We focus on a stress free experience with customers and focus on communication to help customers understand the process, gaps in coverage, and coverage. thanks again. Jeremy"
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Jason Chun

December 1, 2025

5  out of  5
rating by Jason Chun
"Jeremy Walser has been my State Farm Insurance agent for many, many years. Jeremy and his team have always taken care of my insurance needs promptly, professionally, and quickly. Their consistency is tremendous. Thank you for all of your wonderful assistance always. I highly recommend Jeremy and his team."
We responded:
"Hi Jason, thank you for taking a moment to leave a review for my office. I've enjoyed our working relationship over the years. We strive to be prompt and professional with all our interactions. Thanks again !! Jeremy "
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Minny Guerrero

August 26, 2025

5  out of  5
rating by Minny Guerrero
"I got helped by Elana, Great customer service. Assisted with everything I needed."
We responded:
"Hi Minny! Thank you for taking time to leave a review for Elana. She's a rockstar, no doubt about it. We focus on customer service and the customer experience daily, and Elana exemplifies it. Thanks again! Jeremy "
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Tammy Magill

July 2, 2025

5  out of  5
rating by Tammy Magill
"When I was pretty new to the area, Jeremy was pivotal in my transition from another state. I had a wonderful Agent before moving here so was worried I may not receive the same sort of service here. Well... I had nothing to worry about. Jeremy (and staff) have all been so friendly, professional and always quick to respond. No matter what the question or concern, Jeremy always has the answer. Thanks to Jeremy and staff for everything these past couple of 6 years. Although I'm moving again, Jeremy is still helping to make the transition smooth and problem free. Thanks again Jeremy."
We responded:
"Hi Tammy, thank you for taking time to leave us a review. We strive for professionalism and responsiveness, being friendly just comes natural, :-) . Thank you so much. Jeremy"
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maria barajas

June 27, 2025

5  out of  5
rating by maria barajas
"Estimada gerente de seguros, quiero expresar mi satisfacción con el servicio recibido por parte de Maria Guerrero. Estoy escribiendo esta reseña para compartir mi experiencia con Maria. Explico todo de manera clara y comprensible. Respondió a todas mis preguntas pacientemente. Agradezco mucho su ayuda. Recomiendo altamente a Maria Guerrero como agente de seguros. Atentamente Gracias, Maria Barajas."
We responded:
"Thank you Maria, for taking a moment to leave this review for Maria. You're right Maria is very patient and does a great job explaining insurance to customers. I feel very lucky to have her on my team! Thanks again. Jeremy"
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Joe Phillips

June 11, 2025

5  out of  5
rating by Joe Phillips
"I always get a fast response from Jeremy and team for my homeowners and auto insurance.. Rates are reasonable and I recommend adding the Service Line coverage to your Homeowners for a few extra bucks. That sewer pipe from the street to your house is not covered otherwise and state farm is cheaper than those companies that try to sell you coverage for $10 / month."
We responded:
"Hi Joe, thank you for taking a moment to leave this review. We pride ourselves on efficiency and taking an extra moment to ensure our customers understand their coverages. Thank you! Jeremy"
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Tiffany Casales

February 21, 2025

5  out of  5
rating by Tiffany Casales
"I called for a request and Elana quick and professional with what I needed. Thank you Elana!"
We responded:
"Hi Tiffany, thank you so much for taking time to leave a review for Elana. Elana is both professional and efficient. Thank you! Jeremy "
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Yang Dechavez

February 7, 2025

5  out of  5
rating by Yang Dechavez
"My premium at AllState skyrocketed and so I reached out to Jeremy's office for my landrover quote. Kathy is wonderful! She's very patient, quick, and thorough. She gave me and my family a quote that we can afford. Thank you for helping us!"
We responded:
"Hi Yang!!! Thank you SOOOO much for taking a moment to recognize Kathy here. Kathy is indeed all of that, patient, quick, yet thorough and definitely wonderful. I'm happy we were able to help you out during these challenging times. Thanks again for taking time to leave this review. Jeremy "
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Jasmine Reed

January 22, 2025

5  out of  5
rating by Jasmine Reed
"Elana was very helpful and knowledgeable. She was very kind and answered every question I had!"
We responded:
"HI Jasmine!!! Thank you for taking a moment to leave a review for Elana. She's awesome, and you summed her up exactly- Helpful, Knowledgeable, and Kind. thank you! Jeremy "
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Tuva Emanuel

November 7, 2024

5  out of  5
rating by Tuva Emanuel
"I spoke with Kathy Stribling honestly one of the easiest walk throughs ever. She was kind answered all my questions and gave me a not good but GREAT quote Which actually matched up with final price. Thank you state farm"
We responded:
"Hi Tuva!!! Thank you for taking the time to leave a review for Kathy. She works so hard daily to ensure she answers all customers questions, and she is VERY kind. Thanks again. Jeremy"
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Angela Johnson

October 30, 2024

5  out of  5
rating by Angela Johnson
"Doing these hard times when nothing matters to anyone, I experienced the best customer service and I've been in Vegas for 20 years. A young lady by the name of Kathy assisted me with patience, essence and empathy. Thank you Kathy for the chance to encounter you regarding my quote."
We responded:
"Hi Angela, Thank you SOOOO much for taking time to leave a review for Kathy. She is all that, patient, focused, and empathetic. I feel so fortunate to have her on my team. Thank you! Jeremy"
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Carmen Sanchez

October 30, 2024

5  out of  5
rating by Carmen Sanchez
"Maria was super helpful. Provided excellent service “"
We responded:
"Hi Carmen, thank you for taking a moment to recognize Maria. Maria is exactly that, super helpful and provides excellent customer service consistently. Thanks again. Jeremy"
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Angela Miller

October 29, 2024

5  out of  5
rating by Angela Miller
"I had the best service Kathy was so friendly and helpful, you will definitely be in good hands."
We responded:
"Hi Angela, thank you for leaving a review for Kathy. Kathy is exactly that, friendly and helpful. Thank you. Jeremy"
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dawn F

June 6, 2024

5  out of  5
rating by dawn F
"Elana was very friendly, efficient and most of all patient with me and handled what I needed help with in a quick timely manner. Thank you again Elana!!!"
We responded:
"Hi Dawn, thank you for taking a moment to leave this review for Elana. We strive as an office to be all those things daily, friendly, efficient and definitely patient, especially these days. Thanks again. Jeremy"
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Justin Browne

April 22, 2024

5  out of  5
rating by Justin Browne
"Elana was very helpful with walking me through the coverage options and letting me know how I would be covered."
We responded:
"Hi Justin, Thank you for taking time to leave this review for Elana. We always try to make sure customers understand their options and their coverage, and Elana is very good at it. Thanks again. Jeremy"
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Martha R

April 5, 2024

5  out of  5
rating by Martha R
"Elana has the best customer service, any time I need to change something in my policy she does it immediately. She is great!!"
We responded:
"Hi Martha, Thank you so much for taking time to leave this review and you are right Elana is great! thanks again. Jeremy"
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Angela Zeferino

March 20, 2024

5  out of  5
rating by Angela Zeferino
"Elana Swanson!! I can’t say enough about this young lady. Everytime I speak to her no matter the mood I’m in she stays consistent with her great customer service skills. She understands me don’t know how but she is always amazing and somehow always fixes the problem and I stay with the company. She knows how to problem solve and she so customer focused👏🏽👏🏽👏🏽👏🏽 I just love her! She is a blessing to this company . I did not start the call in a nice way but she made the experience amazing. Thank you Elana🙏🏿 AK"
We responded:
"Thank you Angela, for taking the time to leave this review. Elana is awesome, and works hard daily to ensure she listens to customers, and addresses the issues. Thanks again. Jeremy "
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halley morabito

March 7, 2024

5  out of  5
rating by halley morabito
"Needed a quote for homeowners insurance for my mortgage company and Elana was quick and efficient. We appreciated it. Buying a home is hard work and Elana made this step so much easier. Thanks !"
We responded:
"Hi Halley. Thank you for taking time to leave a review for Elana. Elana is always efficient, friendly, and professional. I'm thrilled she could makes this step easy for you. Jeremy"
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gunner wolf

February 8, 2024

5  out of  5
rating by gunner wolf
"Stephany was so nice and friendly as she answered all questions I had. She made the entire process very easy, quick & understandable!"
We responded:
"Hey Gunner. Good to hear from you. Thank you for taking the time to leave a review for Steph, she’s awesome! We talk about being efficient all the time and Stephany exemplifies that. Thank you! Jeremy "
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John Chan

December 15, 2023

5  out of  5
rating by John Chan
"My experience with Elana was to get quotes on my Home & Auto Insurance. She was very professional & polite. She put up with my poor hearing & obtained all the info needed. She’s the type of person I would hire if was still in the workforce. I soundly applaud her for excellent customer service."
We responded:
"Hi John, thank you for taking time to leave a review for Elana. She is indeed both professional and polite and I’m very lucky to have her on my team! Thanks again. Jeremy "
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Anabel Carillo

December 7, 2023

5  out of  5
rating by Anabel Carillo
"I have been dealing with a very complicated insurance claim and Elana Swanson has been outstanding. She is extremely empathetic, and she has gone above and beyond to help with this claim. I don't think I could figure this out without her help!"
We responded:
"Hi Anabel, thank you so much for leaving this review for Elana. We work diligently to make a positive impression on our customers, and Elana does that daily. Thanks again for taking a moment of time to leave this review. Jeremy"
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Sergio Ortez

November 8, 2023

1  out of  5
rating by Sergio Ortez
"You look for insurance to be secure and avoid stress. guess what? they give you more problems than the ones they resolve."
We responded:
"Hi Sergio, call me, i'd like to talk to you about your situation. 702-367-1991. Jeremy "
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Alex Carrillo

October 17, 2023

5  out of  5
rating by Alex Carrillo
"I've had the pleasure of working with Elana at State Farm. She was able to process a payment for me and was very friendly. This is why we all need a good local agent with a great team. Your office always takes great care of me!"
We responded:
"Hey Alex, thank you so much for taking time to leave a review. We pride ourselves on education and transparency and Brittany is a great ambassador for my agency. We are looking forward to working with you as well! Jeremy"
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Adrienne Riley

October 15, 2023

5  out of  5
rating by Adrienne Riley
"I had a situation I needed help with today and I spoke with Sofia at Jeremy Walser’s office. I cannot explain what a dynamic woman she is! She answered all my questions thoroughly and handled my situation so well, I’m good to go! She was fast too!! Thank you Sofia. For your professionalism, your kindness, and your personality! So hilariously awesome!"
We responded:
"Adrienne!! Thank you SO much for this review!! Sofia works very hard to ensure all customers are treated like family!! Thank you for taking time to leave her this review. Professionalism, kindness and personality definitely describe Sofia."